Unlike traditional IT companies that profit from the pain of their clients, Grexo takes a different approach to IT support services. We are here to become your IT Partner, and as your partner, our goal is to become mutually successful. When you’re successful, we are, too!
We become an extension of your business, and a true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
We dedicate time to every client to ensure we completely understand your business needs and your goals. This strategy allows us to come up with technology solutions that help you overcome existing technology problems and inefficiencies within your organization, while helping you reach your future goals.
We build bigger, better, stronger, and faster businesses with technology.
We Understand What You Need to Compete
You’ve Never Experienced Customer Service Like This Before
Our support team obsesses over providing excellent service. We don’t take shortcuts when it comes to customer support.
We started Grexo with the goal of providing the very best customer experience possible. Sales always came second and still does – we believe exceptional customer service naturally drives sales.
We keep track of how long it takes to resolve client challenges. If an IT support request hasn’t been resolved fast enough, all of our expert engineers are alerted, contributing their knowledge until it’s resolved.
Nothing Gets by Us, We Keep Your Business Running
We’ve got a state of the art infrastructure over here. Have you ever seen an air traffic controller’s booth? It’s kind of like that.
We built it with one thing in mind: to make sure your business stays up and running without tech issues.
We invested in multiple, big screen displays so we can keep an eye on your network in real time, watch weather patterns to proactively prevent downtime due to weather conditions, and spot and correct issues before you even know they exist.
Bring it On!
There’s nothing worse than calling IT Support with a tech problem and then feeling the frustration of the customer service rep, right? Technology issues don’t frustrate us like they do most – in fact, we find technology problems intriguing!
We can’t wait to find the solution, so go ahead – give us a call with your most challenging situation. We got this.