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Managed IT Services

Comprehensive enterprise-level IT support at a flat monthly fee

Improved Technical Support

Reduce and Control IT Costs

Our all-inclusive flat-fee enterprise level IT support services deliver best-in-class technology response and resolution time for your entire organization.

Experience minimized downtime, improved productivity and enjoy peace of mind knowing that your environment is being proactively monitored 24/7 to ensure we take action before a problem interrupts your business continuity.

Best of all, you will be able to confidently budget for your IT support costs every month and eliminate uncontrollable variances.

Possibilities

  • Benefit from increased operational efficiencies
  • Reduce and control your IT support costs
  • Gain access to enterprise-level support
  • Experience minimized downtime
  • Focus on growing your business, not managing your IT
  • Receive peace of mind with 24/7 network monitoring

Allow Technology to Drive Business Growth, Not Hamper It

Employing technology as a business driver us a double-edged sword. When the proper technology solutions are scoped, implemented and effectively supported, they are a business growth accelerant.  However, when the opposite is the case, efficiencies and productivity erode and unexpected business interruptions disrupt achievement of your business goals and vision.

Why settle for the status quo of your existing technology environment or IT provider?

Our clients experience increased innovation and business productivity because they never have to think about technology – it simply works for them in the background to support their daily operating needs. With our help, this can become your new reality.

"Managed services can cut IT costs by as much as 40%"

- BizTech

How it Works

We deliver continuous monitoring for; and alerting and escalation of, any events that could cause a business disruption or degradation of technology performance, and perform scheduled patching and updating of services, systems and software applications to increase security and operability.

We also provide unlimited remote helpdesk and onsite technical support to your staff to reap the highest level of operation from their systems. And we manage your other infrastructure vendors to boot – a service request to use for any technology that is maintained by another vendor is all it takes.

Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.

24/7 Network Monitoring, Patching, Updating

Unlimited Remote Helpdesk and Onsite Technical Support

Vendor Management

Regular Strategic Business Technology Reviews

Pain Points Solved

Reduce Technology Support Costs

Reduce, control and budget for technology support with our flat-fee Managed IT Services.

Eliminate Technical Challenges

Solve technical bottlenecks hampering productivity once and for all.

Shift the Burden of Vendor Management

Allow us to manage your infrastructure Vendors, freeing you and your staff’s time.

Focus on Technology Strategy, Not Support

Become more technology strategic, now that we’ve taken a proactive approach to technology.

Implementation Timeline

To deliver our flat-fee Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating and security patching of your devices, systems, applications and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.

Once your environment is prepared and provisions and we have set you up in our remote monitoring and alerting and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we will both select a go-live date to begin your new, comprehensive Managed IT Systems engagement.

Provisioning your environment to receive services and our systems to support service delivery.

Training your staff on how to request support and our technical specialists on your environment, staff and SLA

Establish a go-live date that signals the time when our service delivery response time is governed by your SLA

Regular strategic business technology reviews

All Hands on Deck

You’ve Never Experienced Customer Service Like This Before

Our support team obsesses over providing excellent service. We don’t take shortcuts when it comes to customer support.

We started Grexo with the goal of providing the very best customer experience possible. Sales always came second and still does – we believe exceptional customer service naturally drives sales.

We keep track of how long it takes to resolve client challenges. If an IT support request hasn’t been resolved fast enough, all of our expert engineers are alerted, contributing their knowledge until it’s resolved.

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Have questions? Need more information?  Let us know.  We are here to help with your IT needs.

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