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Innovative IT Solutions & Unbeatable IT Support

We build bigger, better, stronger, and faster businesses with technology.

We’re More Than “IT People”

We Understand What You Need to Compete

We’re not just “IT People”, sticking our faces in front of computer screens and connecting wires to devices all day. We’re not just “businesspeople” focused on our next sale either. We’re a good combination of both and we take the time to understand your technology challenges so we can fix them.

The right IT solutions will automate manual processes and improve the workflow for your business. Automation and productivity are the keys to becoming more competitive in your industry. We’ll help you trim the fat and run a lean, competitive business with technology.

Possibilities

  • Benefit from increased operational efficiencies
  • Reduce and control your IT support costs
  • Gain access to enterprise-level support
  • Experience minimized downtime
  • Focus on growing your business, not managing your IT
  • Receive peace of mind with 24/7 network monitoring

Allow Technology to Drive Business Growth, Not Hamper It

Employing technology as a business driver is a double-edged sword. When the proper technology solutions are scoped, implemented, and effectively supported, they accelerate business growth.  However, when the opposite is the case, efficiency and productivity erode and unexpected business interruptions disrupt your business goals and vision.

Why settle for the status quo of your existing technology environment or IT provider?

Our clients experience increased innovation and business productivity because they never have to think about technology – it simply works for them in the background to support their daily operating needs. With our help, this can become your new reality.

"Managed services can cut IT costs by as much as 40%"

- BizTech

How it Works

We deliver continuous monitoring to alert and escalate any events that could cause a business disruption or degradation of technology performance.  We carry out scheduled patching and updating of services, systems and software applications to increase security and operability.

We also provide unlimited remote helpdesk and onsite technical support to your staff to reap the highest level of operation from their systems, while also managing your other infrastructure vendors to boot. A service request to us for any technology that is maintained by another vendor is all it takes.

Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.

24/7 Network Monitoring, Patching, Updating

Unlimited Remote Helpdesk and Onsite Technical Support

Vendor Management

Regular Strategic Business Technology Reviews

Implementation Guideline

To deliver our flat-fee Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating, and security patching of your devices, systems, applications, and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.

Once your environment is prepared and provisioned and we have set you up in our remote monitoring, alerting, and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we will both select a go-live date to begin your new, comprehensive Managed IT Systems engagement.

Provisioning your environment to receive services and our systems to support service delivery.

Training your staff on how to request support and our technical specialists on your environment, staff, and SLA

Establish a go-live date that signals the time when our service delivery response time is governed by your SLA

Regular strategic business technology reviews

All Hands on Deck

You’ve Never Experienced Customer Service Like This Before

Our support team obsesses over providing excellent service. We don’t take shortcuts when it comes to customer support.

We started Grexo with the goal of providing the very best customer experience possible. Sales always came second and still does – we believe exceptional customer service naturally drives sales.

We keep track of how long it takes to resolve client challenges. If an IT support request hasn’t been resolved fast enough, all of our expert engineers are alerted, contributing their knowledge until it’s resolved.

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Have questions? Need more information?  Let us know.  We are here to help with your IT needs.

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