Managed IT Services

Comprehensive enterprise-level IT support at a flat monthly fee

Our all-inclusive flat-fee enterprise level IT support services deliver best-in-class technology response and resolution time for your entire organization.

Experience minimized downtime, improved productivity and enjoy peace of mind knowing that your environment is being proactively monitored 24/7 to ensure we take action before a problem interrupts your business continuity.

Best of all, you will be able to confidently budget for your IT support costs every month and eliminate uncontrollable variances.

Reduce and control your IT costs.

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Does your business need managed IT services?

Imagine you’re running a business and your computer network goes down. Phones stop ringing, emails pile up, and productivity grinds to a halt. Now imagine having a team of IT experts at your beck and call, ready to fix the problem and keep your business moving. That’s the essence of managed IT services.

It’s like outsourcing your IT department. Companies called managed service providers (MSPs) take over the responsibility of monitoring, maintaining, and securing your IT infrastructure. This includes:

  • Networks: Ensuring your computers, servers, and other devices can communicate smoothly.
  • Software: Keeping your operating systems, applications, and security software up-to-date.
  • Security: Protecting your systems from cyberattacks and data breaches.
  • Helpdesk: Providing technical support to your employees when they need it.
  • Backup and disaster recovery: Making sure you can recover your data if something goes wrong.

Allow Technology to Drive Business Growth, Not Hamper It

Employing technology as a business driver us a double-edged sword. When the proper technology solutions are scoped, implemented and effectively supported, they are a business growth accelerant.  However, when the opposite is the case, efficiencies and productivity erode and unexpected business interruptions disrupt achievement of your business goals and vision.

Managed IT services include:

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Network Monitoring

24/7 continuous monitoring of your servers, computers and devices.

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Remote Helpdesk

Unlimited network support via phone, email or online trouble ticket system.

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Network Security

Grexo protects your network from external attacks including malware and viruses.

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Strategy Meetings

Regular Technology Review meetings to stay on the cutting edge.

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Backup & Disaster Recovery

Critical data backup and disaster recovery plans to protect your company.

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Remote & Virtual Office

Maximize productivity with remote work capabilities for your employees.

"Managed services can cut IT costs by as much as 40%"

- BizTech article

Pain Points Solved

Reduce Technology Support Costs

Reduce, control and budget for technology support with our flat-fee Managed IT Services.

Shift the Burden of Vendor Management

Allow us to manage your infrastructure Vendors, freeing you and your staff’s time.

Eliminate Technical Challenges

Solve technical bottlenecks hampering productivity once and for all.

Focus on Technology Strategy, Not Support

Become more technology strategic, now that we’ve taken a proactive approach to technology.

Implementation Timeline

To deliver our flat-fee Managed IT Services, we prepare and provision your environment for round the clock monitoring, updating and security patching of your devices, systems, applications and services. During that time, we also upgrade any devices or systems that fail to meet our minimum operational standards for business continuity.

Once your environment is prepared and provisions and we have set you up in our remote monitoring and alerting and helpdesk systems, we train your team on how to request support, and make sure our technical specialists are familiar with your environment, staff and assets, along with your service level agreement for response time. Finally, we will both select a go-live date to begin your new, comprehensive Managed IT Systems engagement.

Fequently Asked Questions

Managed IT services involve outsourcing the management and maintenance of your IT infrastructure and systems to a dedicated provider (MSP). Think of it as having a team of IT professionals on call 24/7 to ensure everything runs smoothly.

  • Increased uptime and productivity: Proactive monitoring and maintenance prevent issues before they impact your business.
  • Reduced costs: Predictable monthly fees eliminate the need for expensive in-house IT staff and repairs.
  • Improved security: Managed IT providers have expertise in keeping your systems safe from cyber threats.
  • Enhanced scalability: Your IT infrastructure can adapt to your growing needs without additional hassle.
  • Peace of mind: You can focus on running your business while experts handle your IT.
  • Network monitoring and management: Ensuring your network is up, running, and secure.
  • Server management and maintenance: Keeping your servers patched, updated, and performing optimally.
  • Help desk support: Providing technical assistance to your employees.
  • Data backup and disaster recovery: Protecting your critical data from loss.
  • Security patching and updates: Keeping your systems safe from vulnerabilities.

Costs depend on the size and complexity of your IT infrastructure, the services you need, and the provider you choose. Generally, costs are predictable and lower than managing IT in-house.

Managed IT is a good fit for businesses of all sizes, especially those that:

  • Lack internal IT expertise.
  • Want to reduce IT costs.
  • Need increased uptime and security.
  • Want to focus on core business activities.

Yes. Managed IT is proactive, preventing issues before they occur. Break/fix is reactive, addressing problems only after they happen.

Ready to get started?

Let’s talk about how we can make your business stronger and faster using technology.  Send us your details so that we can schedule a free assessment and consultation.

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