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Privacy Policy

Last Updated: February 22, 2024

Grexo Technology Group respects the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, share, and safeguard the information you provide as part of our managed IT services or when interacting with our website.

Information We Collect

  • Client Data: In order to provide IT services, we may collect business information like company name, address, contact information, and technical details about your systems (IP addresses, hardware specifications, etc.).

  • Website Usage Data: Like most websites, we may collect non-personally identifiable information about website visitors like browser type, device used, pages visited, and time on site. This is typically done through cookies and analytics tools.

What are Cookies?

Cookies are small text files placed on your device when you visit websites. They serve various purposes, such as remembering login information, personalizing your experience, and collecting website usage data.

How We Use Cookies

How We Use Your Information

  • Service Provision: We primarily use client data to provide IT support, troubleshooting, monitoring, security updates, and fulfill the contractual obligations of our services.

  • Communication: We use contact information to communicate about service updates, billing, security alerts, and support requests.

  • Website Improvement: Usage data helps us analyze and improve our website functionality and user experience.

Information Sharing

  • Limited Circumstances: We may share your information with:
    • Trusted service providers: Only when necessary to fulfill aspects of our services (ex: cloud backup providers).
    • Legal obligation: In response to lawful requests by public authorities (subpoenas, court orders, etc.).
    • Merger/Acquisition: In the event of a company sale or merger, client data may be transferred as a business asset.

Data Security

We employ technical and organizational safeguards to protect your information. These measures include:

  • Encryption: Where appropriate, data is encrypted in transit and at rest.
  • Access Controls: Access to client data is limited only to authorized personnel necessary to perform their jobs.
  • Regular Reviews: We review our security practices and update them as needed.

Your Rights

Depending on your location, you may have the right to:

  • Access your information: Request a copy of the information we hold.
  • Correction: Request that we update or correct inaccuracies.
  • Deletion: Request that your information be deleted (subject to certain limitations).

Children's Privacy

Our services are not directed at children. We do not knowingly collect personal information from individuals under the age of 18.

Changes to this Policy

We reserve the right to update this Privacy Policy. Changes will be posted on our website with the “last updated” date revised.

Contact Us

If you have any questions about our privacy practices, please contact us at:

support@grexo.com

(800) 998-1695