Unified Communications

Elevate your communications

Unify Multiple Communication Methods

Your business probably communicates with your staff, customers, prospects and vendors in a number of ways: phone calls, video conferencing, instant messaging, email, text, fax - the list goes on and on.

A Unified Communications solution unites all the ways your business communicates and allows integration between them so they can work together as one overall system – supercharging your business efficiency.

Possibilities

  • Integrate with your back-office applications
  • Leverage the newest communications technology
  • Increase employee productivity
  • Deliver better sales support and customer service
  • Reduce maintenance and upgrade costs

Increase Employee Productivity While Reducing Costs

Unified Communications offers businesses a competitive advantage by providing a single system to manage multiple communications platforms, services and tools.

Many businesses opt for Unified Communications solutions over traditional phone systems in order to reduce overall costs, increase employee productivity and engagement with clients and vendors and future-proof their investment by keeping pace with advances in technology.

93

The percentage of employees reporting that integrating UC tools increased their productivity.

Pain Points Solved

Lack of Integration with Disparate Platforms
Our Unified Communications Solutions create tight integration between your voice, video, instant messaging and web conferencing systems for improved presence and reporting.

Outdated Communication Systems
Future-proof your communications posture with the latest advancements in technology.

High Maintenance Costs
By combining hardware and software assets with the latest communications innovations you will experience lower overall maintenance and upgrade costs over traditional systems.

Less Than Ideal Customer Engagement
Deliver the best availability and response to customers and prospects in the way they wish to engage – voice, email, sms, instant messaging, video, web conference and more.

How it Works

Unified Communications technologies combine hardware and software assets to provide a consistent, unified user interface and experience across multiple communication devices, applications and services.

Unified Communications integrates presence information with real-time communication services such as instant messaging, telephony, video conferencing and desktop and data sharing capabilities with services such as voicemail, e-mail and SMS.

This delivers increased efficiency and improved collaboration with simplified management and reporting.

Implementation Timeline

To deliver a Unified Communications Solution, we’ll conduct a Discovery meeting in order to understand your business communication needs and requirements, along with your current communications systems and platforms.

Next, we’ll schedule an infrastructure assessments to scan, analyze and document your current communications infrastructure along with your end-users. Once these processes are complete, we’ll analyze the data and develop and deliver our Unified Communications recommendations for to you.

Once our strategic plan and proposal is approved, we’ll begin the implementation, integration, and configuration of your new Unified Communications Solution.

Week 1: Discovery Meeting

Week 2: Infrastructure and End-user Assessment

Week 3: Recommendations and Proposal

Week 4+: Implementation, Integration and Configuration

All Hands on Deck

You’ve Never Experienced Customer Service Like This Before

Our support team obsesses over providing excellent service. We don’t take shortcuts when it comes to customer support.

We started Grexo with the goal of providing the very best customer experience possible. Sales always came second and still does – we believe exceptional customer service naturally drives sales.

We keep track of how long it takes to resolve client challenges. If an IT support request hasn’t been resolved fast enough, all of our expert engineers are alerted, contributing their knowledge until it’s resolved.

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